This Return Policy applies to all purchases for products from us and is incorporated by reference into our Terms and Conditions.
You agree to comply with our Terms and Conditions when using our Website and services, including this Return Policy.
C.DESIGN Exclusive Swimwear (we, our, us) is a small family run business and all our collections are limited release, small drops only.
Each drop is designed to offer a Mix and Match system with our bikini tops and briefs. You may mix both the styles and the sizes for the perfect combination.
RETURNS
We accept our swimwear be returned in new condition with tags and liners intact for store credit or exchange. The return shipping cost is at your expense. Sale items are final sale and not eligible for return.
We offer, subject to our written approval, an exchange for a different design or size when stock is available. Please check our size guide carefully, it is available in both centimetres and inches with fitting information available at Size Guide. Products must be tried on wearing underwear and with the hygiene label intact.
Please note that returns and exchanges will only be considered within 3 days of you receiving your Order. Except in the case of faulty products, the original shipping charges are non-refundable. To request a return or exchange you must contact us by email within 3 days of receiving your Order at hello@cdesign.au with subject line “return” or “exchange” and the following details:
- Your full name
- Phone number
- Order number and proof of purchase.
- The garment you wish to return or exchange and, if applicable, the design and size you wish to exchange your garment with.
- Photos of the garment you received.
Once we have received your request as outlined above, we will advise you by email if a return or exchange is approved.
If we approve return or exchange, the original product must be returned to us within 5 days of you receiving our email notifying you that you are eligible.
The shipping cost to the return the products back to us must be paid by you. When your original purchase is received back by us we will issue you a store credit or in the case of an exchange, at our cost, ship the replacement product back to you at the original shipping address you provided.
Products returned for exchange must be in brand new, original condition with all tags still attached and the hygienic label and swing tags intact. Garments must not have been worn, washed or altered or show any signs of wear. Every garment has a swing tag attached reading "Returns will not be accepted once this tag is removed". Once this swing tag has been removed, the garment is no longer able to be returned or exchanged. The garment must also be returned with the packing slip. The returned products are to be neatly folded and returned within the original packaging, including the garment bags shipped with your Order.
If you are requesting an exchange the garments must not have been used in photography shoots, social media posts, commercially or for personal gain.
You will be liable for shipping costs for products returned to us outside of the time period specified above or in breach of the conditions outlined in this Return Policy.
FAULTY PRODUCTS
We offer a full refund, credit or replacement, where stock is available, if a product arrives in a faulty condition.
We will also consider partial or full credit, or replacement, where stock is available, if your new C.DESIGN garment is faulty with limited use.
If you believe a product is faulty please contact us by email within 3 days of receiving your order or the product showing signs of fault at hello@cdesign.au with the subject line “faulty” and the following details:
- Your full name
- Phone number
- Order number and proof of purchase.
- Explanation of what is faulty (which garment is faulty and what the fault is).
- Photos of the faulty product to be assessed by our team.
- Your preference of a refund, credit or replacement, where stock is available.
Once we have received your request as outlined above, we will advise by reply email if you are eligible to return the product and/or receive a full or partial credit. Eligibility for faulty product returns and credit is at our sole discretion and subject to Australian Consumer Law.
If we request a faulty product be returned to us, we will arrange shipping at our cost. It must be sent back to us by you within 5 days of receiving our email notifying you that you are eligible for a return.
Products received faulty must be returned in brand new, original condition with hygienic label and swing tag intact and must not have been worn, washed, or altered. Every garment has a swing tag attached reading "Returns will not be accepted once this tag is removed", once this swing tag has been removed, the garment can only be returned for full or partial credit if it is faulty and returned with limited use, at our sole discretion. Any returned products are to be neatly folded and returned within the original packaging, including the garment bags shipped with your order.
If you are requesting a refund, credit or replacement the garments must not have been used in photography shoots, social media posts, commercially or for personal gain.
You will be liable for shipping costs for products returned to us outside of the time period specified above or in breach of the conditions outlined in this Return Policy.
Please note, we do not offer refunds, credit or replacements for general wear and tear, neglect, or failure to use in accordance with care instructions, including accidents. Please read the washing instructions carefully to ensure the longevity of your garment. Care information is available at Garment Care.
MEDIA
Media should contact our Press and Global Communications Agent CATINELLA at press@catinella.com.au to request a loan of media garments.
PROCESSING TIMES
We endeavour to process your requests as promptly as possible, please allow up to 5 business days for your requests to be processed by our team.
If you are entitled to and elect a refund, your refunds will be returned in the same manner as your original payment method. Please note that processing times for refunds can take up to 7 business days to show up in your account.
If you are entitled to and elect a credit, you will receive credit to the value of the returned products. Please allow up to 5 business days for notification of your store credit. Credit is valid for a 3 year period.
MY QUESTION IS NOT ADDRESSED
If you have any queries please reach out to us at hello@cdesign.au
AMENDMENTS
We reserve the right to modify, add, remove, or change any and all parts of this Return Policy.